Privacy Policy

Privacy Policy

Effective Date: 23 Oct 2022

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at https://www.jghscooter.com/. As the primary data controller, we are committed to protecting your privacy and ensuring that your information is handled securely.

We recommend that you review this Privacy Policy along with any other privacy notices provided at various points during your interactions with us. This Policy is designed to supplement these notices and does not override any specific terms provided elsewhere.

We reserve the right to update this Privacy Policy at any time. Changes will be effective 30 days after posting on our website, and we will notify you of significant amendments via email.

Information Collection and How It Is Used

1. Data Collected Through Your Interactions

  • Order and Purchase Information
    When you browse or make a purchase on https://www.jghscooter.com/, we collect the necessary details to process your order. This may include your name, billing address, delivery address, payment details, mobile number, telephone number, and email address. Your email is used for order confirmation and communications related to your purchase, and your telephone number is only collected as needed for order follow-up.

  • Account Registration Details
    If you choose to register on our website, we will collect your name, email address, password, country, and IP address. This information is used to create and manage your account while personalizing your experience.

  • Customer Service and Inquiry Data
    When contacting our support team, we may record the details of your communication to help us resolve issues related to your order, delivery, or payments.

  • Browsing and Interaction Data
    We track your online activity using cookies and other technologies to understand how you interact with our website. This data helps us improve your browsing experience and tailor our offerings.

  • Marketing Consent
    With your permission, we may gather and use your personal information to provide marketing communications about our products, promotions, and updates.

  • Third-Party Information
    In cases where you purchase on behalf of someone else, such as sending a gift, we will collect only the information necessary to complete the transaction (e.g., the recipient's name and delivery address).

  • Call Recordings
    Customer support calls may be recorded for internal training and fraud prevention purposes.

Cookies and Tracking Technologies

About Cookies
Cookies are small files sent to your device to store information about your visit to our website. They enable us to recognize returning users and personalize your online experience. Like many websites, we use cookies to enhance your browsing experience and analyze site usage.

How We Use Your Personal Data

Your personal information is processed in accordance with applicable privacy laws and is used for the following purposes:

  • Service Delivery and Order Fulfillment
    We use your data to confirm orders, process payments, arrange delivery, and provide customer service.

  • Account Management
    Your account information is maintained accurately to support a personalized and secure online experience.

  • Data Analysis and Enhancement
    Anonymous and statistical data is gathered to analyze user behavior on our site, which helps us refine our products and services.

  • Marketing Communications
    With your consent, your data may be used to send promotional information about new products, special offers, and events. Should you wish to opt out, you can do so at any time.

  • Legal, Audit, and Security Requirements
    We may also use your data to comply with legal obligations, ensure security, prevent fraud, or respond to regulatory requests.

Sharing Your Information

We may share your information under the following circumstances:

  • Within Our Group
    Your information may be shared with other companies in our corporate group for purposes such as financial reporting, strategic planning, market research, and customer segmentation.

  • Third-Party Service Providers
    To support our operations, we may share your details with data processing companies, mailing service providers, ad agencies, and fraud prevention agencies. Your payment details are only shared with our designated payment partner for transaction processing.

  • Legal and Regulatory Requirements
    When required by law or in response to a valid request from government or law enforcement agencies, we may disclose your information.

The data we share is always the minimum necessary to fulfill the intended purpose and is protected by appropriate safeguards.

Data Transfer and Storage

Some of your information may be transferred to, stored, and processed outside the European Economic Area (EEA). We ensure that such transfers are done with adequate protection for your personal data. By providing your information, you consent to such cross-border transfers as required by our services.

Marketing Preferences and Unsubscribing

We may offer you the opportunity to subscribe to news, updates, and special offers. If you opt in, your personal information is used solely for delivering these communications. Should you wish to stop receiving marketing emails, please contact us via:

Email: question@jghscooter.com

(Please note that the telephone contact has been removed as per our updated policy.)

Protecting Your Information

We take appropriate measures to maintain the security and integrity of your personal data. Our security protocols include the use of Secure Socket Layer (SSL) encryption during data transmission, regular security audits, and strict internal access controls. These measures are designed to safeguard your data against unauthorized access, disclosure, or alteration.

External Links

Our website contains links to third-party websites (for example, payment platforms). These external sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or practices of these external sites.

Feedback and Complaints

If you have any questions or concerns about our data practices or this Privacy Policy, please do not hesitate to reach out. Your feedback is important to us as we continually strive to improve our services.