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THE JGH SCOOTER LIMITED 12-MONTH WARRANTY
The warranty would be registered automatically when date the customer receives the scooter, During our warranty period, if you experience any problems with the construction or mechanical features of your e-scooter, please contact question@jghscooter.com to start the warranty claim process. Our team will work with you to determine the proper solution to the issue and the best way to come to a proper fix.

If your e-scooter experiences any damages due to part quality issues, JGH will send the proper replacement part for repair along with the guide to safely replace the part in question.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging.

Orders are usually shipped within 2 business days. Orders usually take only 3 to 10 business days to ship to your address. You will receive a shipment confirmation email in your inbox after your order has shipped.
Please note: We are currently only able to ship orders within the continental United States, Alaska, Puerto Rico, and Hawaii are currently unavailable.

The water-proof level of the existing JGH electric scooter is IP54. You can ride on the moist roadway however we don't suggest you use it on rainy days or in standing water puddles.

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Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.